The Danish Healthcare System is reorganising the care and treatment of acute patients in hospitals. Emergency wards and wards that receive acute patients are replaced by emergency wards with observation units all over Denmark. These joint emergency wards are in general named, in Danish, FAM (Fælles Akutmodtagelse).
In order to learn from past experiences – both positive and negative, I performed a mixed methods research study on the existing FAM at Odense University Hospital. The focus of the study was the psychological experience of patients and employees based on their interaction and spontaneous feelings concerning the clinical and interior design in the present patient and treatment rooms.