As a public partner and representative of the Health Innovation Centre of Southern Denmark, I´m participating in the research project: ”An investigation of different companies experience with international research and personas as well as development of a design method to support this”. The research project is initiated by associate professor Lene Nielsen, who´s the manager of the Center for Personas Research & -Application at the IT University of Copenhagen.
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The Danish Healthcare System is reorganising the care and treatment of acute patients in hospitals. Emergency wards and wards that receive acute patients are replaced by emergency wards with observation units all over Denmark. These joint emergency wards are in general named, in Danish, FAM (Fælles Akutmodtagelse).
In order to learn from past experiences – both positive and negative, I performed a mixed methods research study on the existing FAM at Odense University Hospital. The focus of the study was the psychological experience of patients and employees based on their interaction and spontaneous feelings concerning the clinical and interior design in the present patient and treatment rooms.
The Dialysis Ward of Fredericia Hospital has a long and proud history, as well as a stated objective to be the worlds best dialysis ward. The ward is now to be relocated in a brand new building at another hospital – Kolding Hospital. But how do you take an organisation, change it to the better and at the same time enable its stated objective through a new physical design and architecture?
Well, through ethnographic research and a service design optics Nikolaj Bebe and the rest of the SDSI team found out, that a normal dialysis treatment in time corresponds to the time going from Copenhagen, Denmark to Malaga, Spain by plain, except for that a dialyses treatment at the ward doesn’t have the same time economy that, on the other hand, is a perfectly deliberate and intended strategy in the airport industry.
I´m currently project manager of a project under the Local Psychiatry in Odense, where we´re using GPS transmitters to track the employees’ use of space.
Selected employees have been provided with a GPS transmitter as well as we have placed tags (corresponding to small satellites) in strategically locations – for example in their offices, in hallways, the reception area, meeting rooms, etc.
The results showed, among other things, that the employees are staying far less time in their cell offices than they had pre-evaluated.